This page provides help for participants using the IGNITE by LR FITNESS 12-Week Fitness Challenge app.
IGNITE is for registered LR Fitness challenge participants. Account setup and challenge joining happen outside the mobile app, not through in-app purchases.
Getting access
How app access works for registered challenge participants.
IGNITE is available to registered LR Fitness challenge participants.
Accounts are created outside the mobile app after joining the challenge.
Existing participants sign in using the credentials supplied to them.
If you do not yet have access, use the Request Access option in the app.
Purchases and accounts
Important information for app reviewers and participants.
The mobile app does not create paid purchases inside the app. Challenge registration, account setup and payment are handled outside the app through LR Fitness systems.
Once an account is active, participants can sign in to view their assigned workouts, nutrition guidance and progress tools.
Common support topics
I can't sign in
Check that you are using the email address linked to your LR Fitness account.
Check your password carefully, including capital letters and symbols.
Use the password-reset option if it is available on your sign-in screen.
Contact LR Fitness support if access still fails.
I requested access but haven't received access yet
Access requests are reviewed by LR Fitness.
Submitting a request does not automatically create an account.
If your request has already been submitted, please wait for LR Fitness to review it or contact support.
My workouts or meals aren't loading
Check your internet connection.
Close and reopen the IGNITE app.
Make sure you have the latest app version installed.
Contact support if the problem continues.
Progress photos
Participants may upload progress photos from the camera or photo library.
Progress photos form part of your private challenge and progress information.
Photos are not published publicly by the app.
Notifications
IGNITE may send app updates or reminders during the challenge.
You may need to allow notifications in your phone settings to receive them.
If notifications are off at device level, the app may not be able to show reminders.
Account and data deletion
You can request deletion of your IGNITE app account and associated app data.
Use the dedicated account deletion page for the correct steps.
